Hosted Telecommunications Operations Support System

Our hosted OSS has been in the marketplace since 1998, and is designed for CLECs, ISPs and ITSPs who need a central system to manage operations. Our feature list includes:

• Web-based portal for staff-side access
• Web-based portal for customer-side access (if implemented)
• Web-based portal for Local Number Portability Trading Partners (if implemented)
• Web-based portal for SmartMail FAX users (if implemented)
• Web-based portal for PBXperience Hosted PBX (if implemented)
• Web-based portal for job applications (if implemented)
• Built-in integration with our affiliate CLEC’s ordering systems for seamless wholesale ordering
• Customer Relationship Management (CRM)
• Complete telecommunications billing platform including monthly recurring and non-recurring charges
• AutoPay functionality for customers who desire monthly credit/debit card AutoPay
• Customer portal access includes viewing of all invoices and payments, as well as real-time credit/debit card payment processing (if using our Merchant Services partner)
• Complete telecommunications taxes calculations and reporting
• Complete staff-side trouble ticketing system (also accessable from customer portal)
• Wiki system for how-to documents, each designed for staff use or staff and customers and searchable
• Inventory management system for carrier network equipment (not equipment for sale)
• Call Detail Records search capability for Taqua T7000 or PBXperience platform (if implemented)
• Company-wide contact list for staff use
• Company-wide price list for staff use
• Domain name management system
• Anti-Virus/Anti-Spam service management (if implemented)
• Hosted Email service management (if implemented)
• Complete IP address and subnet management
• RADIUS management (if implemented)
• Complete telephone number inventory and service management
• Automated NRUF report generation from telephone number inventory records
• Local Number Portability (port-in, port out) management
• Remote Call Forwarding management (if implemented)
• SmartMail FAX management (if implemented)
• SmartMail VOICE management (if implemented)
• Inter-Machine-Trunks (IMT) inventory and management
• Connecting Facility Assignments management
• Automated Circuit Design and Design Layout Reports
• Trunkgroup management and reporting for Taqua T7000 switches
• Complete PBXperience functionality (see PBXperience page for complete service details)
• Integrated Multi-User web-based accounting/payables/banking system
• Integrated flow-through system for carrier payables and disputes
• Complete commissions system for inside or outside sales agents

Please contact us for more information about Hosted OSS